Welcome to Citi977! These Terms and Conditions ("Agreement") constitute a legally binding agreement between you and Citi977 governing your use of our app and website. Please read this Agreement carefully before using our services. By using Citi977, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, please do not use our services.
The term ‘Citi977’ or ‘us’ or ‘we’ refers to the owner of the Citi977 website/app. The term ‘you’ or 'our customers' refer to the user or viewer of our website/app.
You may use Citi977 to order food and groceries for delivery to your location. You agree to provide accurate and complete information when placing an order, and to promptly update any information if it changes.
To use Citi977, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.
You can place orders for food and groceries through the Citi977 app or website. You are responsible for ensuring that your order and delivery information is accurate and complete. You are also responsible for the payment of your orders.
We accept payment through various methods, including mobile wallets and cash on delivery. Payment is due at the time of delivery, unless otherwise agreed upon..
You may cancel your order before it is processed by contacting us through the Citi977 app or website. If your order has already been processed, you may be subject to cancellation fees or may not be able to cancel your order.
We may issue refunds or credits for cancelled orders, orders with missing or incorrect items, or orders that are delivered late or not at all. Refunds or credits are subject to our discretion and may be issued in the form of cash, credit, or vouchers.
We strive to deliver orders on time and to the correct delivery address. However, delivery times may vary due to factors beyond our control, such as traffic, delivery distance or weather conditions.
If we are unable to deliver your order to the specified delivery address, we may attempt to contact you to arrange an alternative delivery location. If we are unable to contact you or arrange an alternative delivery location, your order may be cancelled and you may be charged a cancellation fee.
You may submit reviews, comments, or other content ("User Content") to our app or website. You retain all rights in your User Content, but you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your User Content throughout the world in any media.
You represent and warrant that your User Content does not violate any applicable laws or regulations, does not infringe the rights of any third party, and does not contain any viruses, malware, or harmful code.
You may not submit any false or misleading information or impersonate any other person or entity in your User Content.
Citi977 provides our services on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our app or website or the information, content, materials, or products included on our app or website. You expressly agree that your use of our services is at your sole risk.
The Citi977 app and website, including all content, graphics, logos, and trademarks, are the property of Citi977 or our licensors and are protected by applicable copyright, trademark, and other intellectual property laws.
You may not use, copy, reproduce, or distribute any content from the Citi977 app or website without our prior written consent.
Citi977 is not liable for any damages arising from your use of our app or website, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
We make no warranties or representations about the accuracy, completeness, or reliability of any content or information on our app or website.
You agree to indemnify and hold Citi977, its officers, directors, employees, and agents harmless from any claims, liabilities, damages, or expenses arising from your use of our app or website, or your violation of this agreement.
We reserve the right to terminate your access to the Citi977 app or website at any time, for any reason or no reason, without notice.
This agreement is governed by the laws of Nepal. Any dispute arising from this agreement or your use of the Citi977 app or website shall be resolved through binding arbitration in accordance with the Arbitration Act, 2055 (1999).
We may update this terms and conditions agreement from time to time. We will notify you of any material changes by posting the updated agreement on our website or app or by email.
If you have any questions, concerns, or feedback regarding Citi977's services, you can contact us at:
Sanepa, Lalitpur, Nepal
Email: [email protected]
Phone:+977-9801182830
We aim to respond to all inquiries within 24 hours, but response times may vary depending on the volume of inquiries we receive.